Back Irvine, CA

Inside Sales Representative(Call Center)-Irvine

April 9, 2019

Come Join our Fun, Fast Paced Call Center! We are an Ophthalmology company looking for sales minded people to join our call center. This position will be primarily responsible for converting our phone calls to consultations with our top notch surgeons!

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

  • Able to consistently convert leads to consultation at a high rate
  • Answers telephone promptly in a polite and professional manner and exceeds patient satisfaction
  • Presents in a professional and educated manner to all customers, patients, and Dr.'s that call in
  • Places outbound telephone calls
  • Researches and resolves issues to ensure patient retention and satisfaction
  • Use sound judgment in handling calls, especially with patients expressing frustration
  • Understanding of when to escalate calls to physicians/practice manager
  • Schedule appointments correctly – servicing multiple centers
  • Maintains knowledge of company products and customer service processes
  • Ability to handle a Call Center environment: work quickly and multi-task
  • Assist in other areas as needed

QUALIFICATIONS:

  • Sales Experience Preferred
  • Associates degree and/or other comparable degrees a plus
  • Experience with Sales Force and NextGen highly preferred
  • Bilingual is a plus (English/Spanish)

Rewarding Compensation Package For This Role!

Apply Now